July 31, 2020 — As school districts throughout the country make decisions on returning to in-person school, providing online learning options, and creating hybrid approaches, North Star is committed to providing support and flexibility for parents and caregivers during this time.
Each financial professional and team member is encouraged to speak to their direct supervisor about working from home and modifying working hours to provide the best support for their families during this time. Our human resources team and external employee assistance programs also remain on call for specific needs.
As we continue to navigate this ever-changing landscape, our leadership is encouraging strong communication to solidify our company culture while providing high-quality care and service to each of our 140,000 clients across the nation.
May 22, 2020 — One of North Star’s core values is responsibility to our clients, our associates and team members and our communities. For this reason, on March 23, we implemented a work-from-home policy and limited access to our offices to essential personnel only, while remaining open and fully operational for our clients.
As many states in the U.S. begin the process to reopen, North Star is making updates to its policies and practices to continue to protect the health and wellness of in our company and in the communities we serve:
Being mindful of travel restrictions and stay-at-home orders in many states, we will be hosting our first-ever digital Summit on Wednesday, July 22 to Friday, July 24. The event will still bring high-value speakers to our associates, but it will do so in a way that is responsible to their physical, emotional and financial wellness.
The health and safety of our associates, team members and clients continues to be our top priority in the weeks and months ahead.
Please contact your personal North Star associate for details on how they are operating during this time. Contact information for your representative can be found by searching their name at the top of our site.
If you have not yet been paired with an associate, please contact us to get matched.
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March 23, 2020 — The COVID-19 response is evolving rapidly across the country and in our communities. As more cases are diagnosed and the importance of social distancing is reinforced by public health officials, we want to inform you about the latest steps we're taking to help slow the spread of coronavirus.
Effective March 23, 2020, we will implement a "work from home" policy and access to our offices will be limited to essential personnel only. We will continue to serve our clients and are adjusting our policies and procedures accordingly. We have added the capabilities for our firm to work remotely over the past number of years and therefore you should not see disruption in our ability to serve you:
We know that many of you are dealing with your own employment situations, daycare and school challenges, along with concerns for the well-being of yourself and your families. Please know that we are implementing the above policies to be able to continue serving your needs while actively taking steps to help decrease the transmission of COVID-19.
If you have any questions or concerns, please reach out to your dedicated North Star team. You can count on us to keep you updated with items that affect your insurance, investment, retirement or financial plan.
We have heard from many of our clients and know that you, too, are doing everything you can to follow the recommendations of the CDC and public health officials. We thank you for your understanding and flexibility as we navigate this unprecedented situation together.
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