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North Star Headquarters Public Notice: COVID-19 Update

NSRG Advisor's and Team Members Now Working Remotely

Dear Clients and Friends,

The COVID-19 response is evolving rapidly across the country and in our communities. As more cases are diagnosed and the importance of social distancing is reinforced by public health officials, we want to inform you about the latest steps we're taking to help slow the spread of coronavirus.

Effective March 23, 2020, we will implement a "work from home" policy and access to our offices will be limited to essential personnel only. We will continue to serve our clients and are adjusting our policies and procedures accordingly. We have added the capabilities for our firm to work remotely over the past number of years and therefore you should not see disruption in our ability to serve you:

  • North Star’s corporate office will continue to have someone at the front desk so that clients may drop off paper documents in the main reception area during business hours, but we heavily encourage clients to work with their advisor to utilize an electronic option whenever possible, such as encrypted email, fax, etc.
  • In-person meetings are recommended to be rescheduled to take place via phone or video conference (many of our advisors and clients have done remote meetings already).

We know that many of you are dealing with your own employment situations, daycare and school challenges, along with concerns for the well-being of yourself and your families. Please know that we are implementing the above policies to be able to continue serving your needs while actively taking steps to help decrease the transmission of COVID-19.

If you have any questions or concerns, please reach out to your dedicated North Star team. You can count on us to keep you updated with items that affect your insurance, investment, retirement or financial plan.

We have heard from many of our clients and know that you, too, are doing everything you can to follow the recommendations of the CDC and public health officials. We thank you for your understanding and flexibility as we navigate this unprecedented situation together.

3008111 / DOFU 3/2020